{"id":392,"date":"2021-11-02T18:45:59","date_gmt":"2021-11-02T18:45:59","guid":{"rendered":"https:\/\/telecomgrup.com\/?page_id=392"},"modified":"2021-11-02T18:46:33","modified_gmt":"2021-11-02T18:46:33","slug":"call-center","status":"publish","type":"page","link":"https:\/\/smartitsolutions.es\/?page_id=392","title":{"rendered":"Call Center"},"content":{"rendered":"

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servicio profesional de llamadas<\/h3>\n

Call Center<\/h1>\n

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Gestiona grandes flujos de llamadas entrantes de forma eficiente manteniendo la calidad de servicio para el cliente. Es un m\u00f3dulo espec\u00edfico para empresas que necesiten gestionar un alto volumen de llamadas entrantes simult\u00e1neas y muchos agentes.<\/p>\n

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Servicios Call Center<\/h2>\n

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Gestiona grandes flujos de llamadas entrantes de forma eficiente manteniendo la calidad de servicio<\/span><\/p>\n

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Permite a empresas que necesiten gestionar un alto volumen de llamadas entrantes simult\u00e1neas y muchos agentes<\/p>\n

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Escucha las llamadas de tus agentes en curso para poder ayudarles o darles indicaciones<\/p>\n

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Supervisa en tiempo real las llamadas de tus agentes y optimiza el funcionamiento y la gesti\u00f3n. Intrusi\u00f3n de llamadas,\u00a0Interceptaci\u00f3n de llamadas y supervisi\u00f3n de llamadas<\/p>\n

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Gesti\u00f3n ACD de colas de llamadas, tiempos de espera y estado de los agentes<\/p>\n

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Automatic Call Distributor es un sistema que distribuye llamadas a los agentes seg\u00fan los perfiles (skills) establecidos por el supervisor<\/p>\n

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Grabaci\u00f3n de llamdas y estadisticas del call center<\/p>\n

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Grabaci\u00f3n de llamadas por numeraci\u00f3n de cabecera,\u00a0 por agente o cola de llamadas. Realiza estadisticas de cualquier agente o cola de llamada. Graficos de llamdas entrantes y salientes. Exporta los datos del call center para su trantamiento en otras aplicaciones<\/p>\n

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servicio profesional de llamadas Call CenterGestiona grandes flujos de llamadas entrantes de forma eficiente manteniendo la calidad de servicio para el cliente. Es un m\u00f3dulo espec\u00edfico para empresas que necesiten gestionar un alto volumen de llamadas entrantes simult\u00e1neas y muchos agentes.Servicios Call CenterGestiona grandes flujos de llamadas entrantes de forma eficiente manteniendo la calidad de […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":19,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-392","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/pages\/392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=392"}],"version-history":[{"count":2,"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/pages\/392\/revisions"}],"predecessor-version":[{"id":395,"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/pages\/392\/revisions\/395"}],"up":[{"embeddable":true,"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/smartitsolutions.es\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}